Support tickets, to-do lists, small orders

Tickets, Tasks & To-dos

Divide projects into individual tasks for your employees or receive support requests from your customers directly as tickets. Link them to predefined planned hours so that you stay perfectly on time!

30 days non-binding

Tickets and subtasks

Recording of external costs

  • Assignment of tickets to projects
  • Subtasks for the breakdown of tickets
  • Record times directly on tickets and subtasks (also possible via smartphone app)
  • Planning the time required for processing
  • Assignment of ticket categories for professional workflows
  • Configurable notifications for team editing
  • Templates for standardised mails for tickets

More functions

Ticket workflow with mailboxes

  • Creation of mailboxes for receiving tickets
  • Automatic conversion of e-mails into tickets
  • Sending comments per ticket by mail
  • Enable connection to other ticket systems

Optional customer access

  • ZEP access to the ticket system for your customers 
  • Enable customers to create tickets
  • Facilitate customer feedback by viewing, accepting and rejecting a ticket status.


Popular add-on module

  • Billing of tickets as separate invoice items
  • Generation of a detailed invoice file with attachment

Resource planning

Popular add-on module

  • Staff planning according to their availability across projects
  • Work packages per employee, for workload control with traffic light system
ZEP is modular and 
30 days non-binding

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