Support tickets, to-do lists, small orders
Tickets, Tasks & To-dos
Divide projects into individual tasks for your employees or receive support requests from your customers directly as tickets. Link them to predefined planned hours so that you stay perfectly on time!
30 days non-binding
Tickets and subtasks
Recording of external costs
- Assignment of tickets to projects
- Subtasks for the breakdown of tickets
- Record times directly on tickets and subtasks (also possible via smartphone app)
- Planning the time required for processing
- Assignment of ticket categories for professional workflows
- Configurable notifications for team editing
- Templates for standardised mails for tickets
More functions
Ticket workflow with mailboxes
- Creation of mailboxes for receiving tickets
- Automatic conversion of e-mails into tickets
- Sending comments per ticket by mail
- Enable connection to other ticket systems
Optional customer access
- ZEP access to the ticket system for your customers
- Enable customers to create tickets
- Facilitate customer feedback by viewing, accepting and rejecting a ticket status.
Invoicing
Popular add-on module
- Billing of tickets as separate invoice items
- Generation of a detailed invoice file with attachment
Resource planning
Popular add-on module
- Staff planning according to their availability across projects
- Work packages per employee, for workload control with traffic light system