{"id":104,"date":"2022-08-09T07:40:17","date_gmt":"2022-08-09T07:40:17","guid":{"rendered":"https:\/\/www.zep.de\/?page_id=104"},"modified":"2024-03-07T09:21:54","modified_gmt":"2024-03-07T09:21:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.zep.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

An overview of the most frequently asked questions from our customers<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t

Questions and answers <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Read the most frequently asked customer questions and our answers to them, clearly sorted by topic.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\ttry for free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t30 days non-binding\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGeneral<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTrial version<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRent<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFunctions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t

General<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
What is ZEP?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP stands for time recording for projects and offers with the two products ZEP Professional<\/a> and ZEP Compact<\/a> a powerful and intuitive software solution for project-oriented working time recording, travel expense accounting, project planning, project controlling, resource planning, invoicing and much more.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
What is ZEP Clock?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP Clock<\/a> is a solution for pure working time recording without project reference. ZEP Clock<\/a> can be used to comply with the obligation to record working hours, especially of marginally employed staff in accordance with the Minimum Wage Act (MiLoG).<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Why should I use ZEP?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Because time is money. Your focus should be on your daily business and not on administrative activities. Especially if you work for your customers and clients on a project-oriented basis and ultimately invoice your working hours, it is important for the successful implementation of the project to have an overview of the hours worked at all times and to account for them precisely and completely. Excel sheets or timesheets quickly become confusing, error-prone and time-consuming to handle and evaluate.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
How much does ZEP cost? What is the pricing model?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP is a cloud-based SaaS product that you rent on a monthly basis. The costs of ZEP depend on the Product line<\/a>, the required Additional modules<\/a> and the number of users who are active in ZEP. Precise information is provided by the Price calculator<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
What additional costs arise besides the monthly rental fees?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

None! On the one hand, there are usually no costs for the implementation of ZEP as standard software and on the other hand our Telephone and Mail Support<\/a> is free of charge for you.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
When and how do I reach the support?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

You can reach our support team on +49 (0)7156-43623-0 between 9:00 and 16:00, often also outside these hours. You are also welcome to send us your questions and suggestions by e-mail to zep@provantis.de.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
What can I expect from an online presentation? How does it work?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

During an online presentation, we will demonstrate ZEP to you and your colleagues in an approximately one-hour appointment based on your requirements and answer your questions. It is helpful - but not necessary - if you have prepared yourself in advance by means of a Trial version<\/a> already familiarised with ZEP and have concrete questions and problems that we can then go through with you.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
How do I get an online presentation?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

When registering for a ZEP test version<\/a> you can indicate your wish for an online presentation so that we can contact you directly to arrange an appointment. Of course, you can also send us your request for an online presentation at any time. by telephone or e-mail<\/a> share.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Can I operate ZEP without training?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Yes, ZEP is an intuitive software. Despite our extensive range of functions, all functions are logically connected and can be easily understood without training. For your administrators, the online presentation we offer is suitable for getting started with ZEP. The other users use fewer functions in ZEP and can therefore be instructed by your administrators.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Are there introductory and training videos?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Yes, you can find introductory and training videos for ZEP on our YouTube channel<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Can I adapt ZEP to my requirements?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Yes. ZEP is able to offer a wide range of Additional modules<\/a> can be adapted to your individual needs and thus map all the processes in your company from order planning to time recording and invoicing.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Who uses ZEP?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP is currently used by over 1,300 companies with over 35,000 users in various industries in 12 countries. You can find an excerpt of our customers in the Field reports<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
How is ZEP used? Are there any reference customers?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

Yes. Information on the use of ZEP in companies in different sectors can be found at the Field reports<\/a>. We will also be happy to name reference customers from your industry who are available as contacts for exchanging experiences.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
Where and how do I record my times?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP can be used without installation in the web browser (Internet Explorer, Firefox, Chrome, Safari, Opera) and on mobile devices (smartphones and tablets). For even more optimal mobile use in the home office or on business trips, we also offer apps for iOS and Android devices.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
What is the difference between ZEP Compact and ZEP Professional?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP Compact<\/a> offers a good introduction to project data entry and evaluations based on it.
ZEP Professional<\/a> offers, in addition to project time recording, the possibility of accounting and comprehensive project management from a central system. You can find more information on the Product pages<\/a>.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t
<\/i><\/span><\/i><\/span><\/div>
How often are there updates and how do I get them?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t

ZEP lives by the motto: \"From practice for practice\" and is continuously developed further, taking into account the suggestions and wishes of our customers. Every year there are Several major releases<\/a> and smaller interim releases that contain numerous new functions and improvements.\u00a0
Before the major releases, we will inform you as a tenant in good time about an upcoming update and the new features.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\t