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SD&C, a renowned IT consulting firm, faced a significant challenge: Managing their billable working hours and project billing became increasingly complex and prone to errors. The growing company had previously relied on an offline-based Excel solution, but this was becoming increasingly impractical. This affected not only the efficiency but also the accuracy of their controlling processes. It was time to find a modern, reliable and efficient solution.
The challenge
As SD&C expanded, so did the requirements for precise time recording and seamless project billing. The previous Excel solution no longer met the requirements, as it often led to errors and required a lot of manual work. Management recognized that a new, automated solution was needed to improve efficiency and ensure data integrity.
The solution: ZEP Professional
In April 2021, SD&C decided to implement ZEP Professional. This decision was made due to user-friendly handling, increased efficiency and seamless integration with existing BI solutions. ZEP Professional offered the opportunity to optimize time recording and project billing processes and significantly simplify the maintenance of individual master data.
“Our employees got on very well with ZEP right from the start and so we were able to directly improve our controlling process within the projects. We still see the system as a relief compared to the Excel solution that we had used before,” says Stephan Fenske, Senior Managing Consultant and responsible for the implementation, recalled the beginnings.
Deployment and use
The implementation of ZEP Professional went smoothly and without any significant challenges. By introducing the software, SD&C was able to significantly improve time recording and project billing. The SOAP interface was particularly helpful, which made it possible to seamlessly import and export data in order to further process it with our own BI solutions.
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The introduction of ZEP Professional had far-reaching positive effects for SD&C:
Increasing efficiency: Time recording became much faster and more accurate, which significantly improved the controlling process.
Time savings: Automation allowed employees to make better use of their time and concentrate on their core tasks.
satisfaction: The ease of use of the software was particularly appreciated, which led to higher team satisfaction.
Customer satisfaction and collaboration
SD&C is particularly impressed by the collaboration with the ZEP team. The continuous support and high quality of the software have made a huge contribution to the success of the project. Even though no specific people were mentioned, the company emphasized overall satisfaction with the partnership.
future prospects
The successful implementation of ZEP Professional has not only helped SD&C to overcome current challenges, but also laid the foundation for future growth. The company is now better able to focus on the needs of its customers and optimize its internal processes at the same time.
Turning point for project billing
The decision for ZEP Professional was a turning point for SD&C. The software has not only improved the efficiency and accuracy of time recording and project billing, but has also had a positive impact on the entire working environment. SD&C therefore fully recommends ZEP Professional — especially for companies that are looking for a reliable and efficient solution for their time recording and billing processes.
With ZEP Professional, SD&C has not only found software, but a partner who supports them on their journey of growth and continuous improvement.
