Ticket System Software
Centralised Ticket and Task Management
Use the ZEP Ticket System for Automated Ticket Conversion and Central Task Management. Minimize errors, save time, and improve customer communication.
More than 3,000 companies rely on ZEP
Transparent task management with ZEP
With ZEP, you automate ticket conversion and centralize administration for greater transparency.
Enter and assign tickets centrally
Manage all incoming tickets, tasks, and to-dos in one central location. Assign them to the responsible employees and keep an eye on the processing status and progress in real time.
Prioritize tasks and complete them on time
Prioritize every task and ticket to ensure important tasks are completed on time. Follow progress closely and work towards clear deadlines.
Automatic Reminders and Deadline Management
Set binding deadlines and be automatically reminded of upcoming deadlines. This will keep you on track and ensure that all tasks are completed on time.
Easy collaboration with external parties
Collect and share all relevant information directly in the ticket. Comment functions and real-time updates ensure that the entire team is always up to date.
Discover the possibilities of ZEP
5 benefits of a Ticket system software
Efficient ticket and task management is crucial for successful customer support. Discover how the right software streamlines your ticket processing:
Automated ticket conversion for greater efficiency
Through Automated Ticket Conversion and Central Task Management, Teams Work in a More Structured Way and Support Staff Receive Clear Overviews of Open Tickets. Manual ticket distribution and decentralized task tracking are eliminated, which leads to a significant increase in efficiency. This also allows you to process support requests faster and increase customer satisfaction.
Less time required thanks to Central Ticket Management
The Central Database of a Ticket System Software helps you answer support-related questions about the processing status more quickly. Uniform access to all tickets, comments and processing processes makes it much easier to communicate within the team and to follow up on customer inquiries.
Support Evaluations and Prioritization in Record Time
With the right ticket system software, detailed support evaluations and performance reports for teams and projects can be created much faster. Automated prioritization and real-time status overviews make it possible to immediately identify critical tickets and process them in good time.
More transparency, fewer forgotten tasks
When you manage tickets with the right software, you increase visibility and control when processing tasks. With automatic deadlines, notifications and clear responsibilities, it is possible to avoid forgotten tasks, comply with SLAs and improve processing quality.
Ticket System Software with Consistent Workflows
Professional ticket system software works with an integrated database for all support and project-related processes. The link with time recording, project management and customer communication creates consistent workflows from ticket creation to solution. Modern Solutions offer automatic ticket allocation, escalation processes and comprehensive reporting functions in one system.
More than 3,000 companies already rely on ZEP
The time tracking of choice — from startups to large corporations.
“Ideal employee management support thanks to a 360 degree view of employee availability, daily reports and automated vacation and absence management.”
“Comprehensive solution for recording project and working times. In particular, compliance with legal regulations (minimum rest time, break times, maximum working hours, etc.) can be tracked very well. “
“We have been using ZEP for over 10 years to record working hours (billable, non-billable). This is a great basis for invoicing our customers.”
“ZEP impresses with its intuitive time and project management and offers excellent customer support!”
“Quick project bookings and evaluations. Yet a high degree of flexibility. Good modular design. You can easily adapt the system to your own needs.”
“We use ZEP for precise time recording, vacation management and absenteeism. With ZEP, our employees can also record their working hours while working from home, which enabled us to replace several previously used tools.”
“Ideal employee management support thanks to a 360 degree view of employee availability, daily reports and automated vacation and absence management.”
“Comprehensive solution for recording project and working times. In particular, compliance with legal regulations (minimum rest time, break times, maximum working hours, etc.) can be tracked very well. “
“We have been using ZEP for over 10 years to record working hours (billable, non-billable). This is a great basis for invoicing our customers.”
“ZEP impresses with its intuitive time and project management and offers excellent customer support!”
“Quick project bookings and evaluations. Yet a high degree of flexibility. Good modular design. You can easily adapt the system to your own needs.”
“We use ZEP for precise time recording, vacation management and absenteeism. With ZEP, our employees can also record their working hours while working from home, which enabled us to replace several previously used tools.”
ZEP is Funktionen
Bookable modules
FAQ
Frequently asked questions and answers.
How does ZEP help me manage project tasks and support requests?
With ZEP, you can break projects down into individual tasks and record your customers’ support requests directly as tickets. This enables efficient management of project tasks and support processes.
Which features does ZEP offer for recording tickets and subtasks?
ZEP lets you record external costs, assign tickets to projects, break tickets down into subtasks and track time directly in project time tracking, including a smartphone app. This keeps you on top of things and perfectly on schedule.
Can I plan the time needed to work on tickets with ZEP?
The effort planning feature lets you link predefined hours to tickets. With resource planning, available as an add-on, you can also plan your employees in detail based on their availability across projects.
Which other ticket-related features does ZEP offer?
ZEP offers a comprehensive ticket workflow with mailboxes, setting up inboxes to receive tickets, automatic conversion of emails into tickets and connection to other ticket systems. Optionally, your customers can actively take part in the ticket system via their own access.
How does ZEP make communication with customers in the ticket system easier?
ZEP offers optional customer access to the ticket system. Your customers can create tickets, give feedback and view, accept or reject the status of their tickets. This lets you manage all customer requests simply and clearly.
How much does the ZEP ticket system cost?
The ticket system can be added to ZEP Track, ZEP Control, ZEP Operations and ZEP Business for €4 per user per month, at the same price on monthly and annual contracts. Our price calculator shows your individual monthly fee at a glance.
Try ZEP free for 14 days - full access to all features
ZEP is powerful, easy to use and can adapt to your needs. See for yourself!
