FAQ

Questions and responses

Read the most common customer questions and our answers clearly sorted by subject area.

zep-Logo in der Mitte, umgeben von Fragezeichen

In general

What is ZEP?

ZEP is an innovative platform for efficiently managing projects and working hours. It enables users to record working hours intuitively, plan projects in a structured manner and handle all aspects of project management digitally — from time recording and planning to billing and evaluation.

How much does ZEP cost?

The costs for ZEP depend on the selected functions and tariffs:

  • ZEP Clock: Starting at €12 per user — for easy and legally compliant recording of working hours.
  • ZEP Compact: Starting at €7 per user — for structured recording of project times and evaluations.
  • ZEP Professional: Starting at 18€ per user — for comprehensive project management, including time recording, planning, billing and controlling.

Can I test ZEP?

Yes, ZEP offers a free trial that allows you to 14 days be able to try out all functions of the platform without obligation. This gives you the opportunity to get to know the benefits of ZEP before you opt for a paid subscription. If you have any questions about the setup, you can get a personalized demo from our support team or attend one of our free live webinars.

Arbeitszeit

Is time tracking with ZEP legally secure and GDPR-compliant?

Yes, ZEP complies with the requirements of the European Court of Justice and the Federal Labour Court for legal tracking of working time (September 2022). The data is stored securely in German data centers and meets the strict requirements of the GDPR.

Since when has working time recording been mandatory in Germany?

Since the Federal Labour Court ruling of September 2022, employers have been required to systematically record the working hours of their employees. The ruling relates to the ECJ decision of 2019 and is already valid today for all German companies, regardless of size.

How does ZEP help with the obligation to record time?

ZEP tracks working hours digitally and down to the minute, resulting in manually completed Handwritten time sheets omitted. In this way, you benefit from accurate documentation that is available and can be analyzed at any time. The mobile app Also allows flexible stamping and unstamping — regardless of whether on terminal, tablet or computer.

Where is my employees' data stored?

All data is stored exclusively in ISO-certified German data centers. The software for recording working time from ZEP is “Made in Germany” and meets the highest data protection and security standards in accordance with the GDPR.

How much does ZEP time tracking cost?

ZEP offers three product lines:

  • ZEP Clock: from 2€ per user/month (working time recording)
  • ZEP Compact: from 7€ (including project time recording)
  • ZEP Professional: from 18€ (including project management & ERP functions)

All packages can be canceled monthly and include a 30-day free trial period.

What makes ZEP different from free time tracking apps?

ZEP offers professional functions such as DATEV integration, project controlling, automatic invoicing and comprehensive evaluations. Free apps are usually limited to simple time recording without interfaces or advanced corporate functions.

Which devices does ZEP work on?

ZEP runs device-independently and on all devices with an Internet browser — PC, Mac, tablet and smartphone. The mobile app is available for iOS and Android and also works offline. ZEP also offers stationary time recording terminals for rent.

Does ZEP also work without the Internet?

Yes, the ZEP Mobile App works offline and automatically synchronizes as soon as an Internet connection is available. This allows employees to record their times even on the go or on construction sites without WiFi.

How long does it take to implement ZEP?

ZEP is particularly quick to implement. Our product specialists will personally support you during onboarding from the very first second.

Do we need training for ZEP?

No, ZEP is designed so intuitively that no special training is required for easy use. Nonetheless, our product specialists will support them during onboarding right from the start. For other questions about the setup and further topics, we also offer webinars. Our Help Center and the support team are also available to answer any questions you may have.

Can ZEP automatically take breaks and special working hours into account?

With ZEP, breaks and special periods can be configured flexibly and in compliance with the law. You can activate automatic break deductions and save individual surcharges for special working hours, which enables seamless and secure billing.

Does ZEP support shift work and flexible working hours as a software for recording working hours?

Yes, ZEP covers all working time models in working time recording: full-time, part-time, flexitime, shift work and flexible working hours. Break regulations, overtime supplements and individual agreements are automatically taken into account.

Can ZEP also track home office times?

Yes, ZEP is perfect for hybrid work models. Employees can digitally stamp in and out from anywhere — in the office, remotely or with customers.

What evaluation options does ZEP time tracking offer?

As a system for time tracking, ZEP provides you with a variety of predefined reports for projects, employees and customers. You can easily customize and automate reports so that tasks such as reminding you of missed working time entries or special project overviews can be created efficiently.

What interfaces does ZEP offer for payroll accounting?

ZEP has direct interfaces to all common payroll programs such as DATEV, Lexware and many more. The recorded working hours can be exported automatically, which significantly reduces payroll costs.

Can ZEP also track and invoice project times?

Yes, in the appropriate configuration (ZEP Compact or ZEP Professional), ZEP is suitable for Project time tracking. You can assign working hours directly to projects and customers, store hourly rates and automatically generate invoices. Ideal for agencies, consultancies, IT service providers and law firms.

Projektzeit

How does ZEP simplify project time recording?

ZEP replaces manual time sheets with precise, digital project time recording. All working hours can be assigned directly to projects and customers, whether in the office, on the road or with the customer — quickly and reliably with the app, in the browser or at the terminal.

Can I divide my projects into sub-projects and tasks with ZEP?

Yes, ZEP enables a flexible project structure. You can divide master projects into any number of sub-projects and tasks. In addition, employees can be assigned specific roles and authorizations to optimize project management.

What project management functions does ZEP offer?

With ZEP, you can organize your projects intuitively and keep an eye on all tasks. You can assign tasks, track tasks, and monitor progress in real time to ensure that all projects stay on time and on budget.

What evaluation options and automated workflows does ZEP offer?

ZEP offers comprehensive analyses of project times and costs at the push of a button. These reports provide valuable insights and help you make informed decisions. Automatic workflows also reduce administrative costs and keep project work efficient.

Schnittstellen

Which standards do ZEP interfaces support for data exchange with other systems?

ZEP offers seamless integration using SOAP and REST standards. These enable the efficient exchange of data between ZEP and other systems such as ERP, CRM, HR, etc.

The supported operations include creating, querying, changing and deleting time entries, as well as creating, querying and modifying projects, customers and employees.

How is Personio integrated with ZEP to optimize time booking and HR management?

The Personio interface makes it possible to connect personal data to ZEP. In doing so, you determine which data is maintained in which system. The transfer includes all ZEP time bookings, including the legal break regulation in accordance with the Working Hours Act.

What are the features of integrating memtime (formerly timeBro) with ZEP and what advantages does it offer?

By connecting memtime to ZEP, digital activities in everyday working life are measured fully automatically. The simple linking of account creation, the import of ZEP projects to memtime and the automatic measurement significantly optimize time recording.

How does ZEP support data transfer to accounting with DATEV & Lexware?

The additional module “Export for Accounting” allows you to easily and error-free transfer of invoices and costs (receipts, additional food expenses, km money) created with ZEP to your accounting department. It offers both general export and special configurations for DATEV and Lexware.

How does the HubSpot interface facilitate the process-optimized exchange of customer and project data?

The HubSpot interface synchronizes company profiles and contacts from HubSpot to ZEP. It provides a configurable connection to your existing HubSpot and simplifies the workflow for creating new projects in ZEP.