FAQ

Questions and responses

Read the most common customer questions and our answers clearly sorted by subject area.

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In general

We are a small agency and therefore often work with freelancers. Can we still use ZEP?

Yes, ZEP can also be used with external employees, such as freelancers. You can schedule external professionals for various parallel projects and invoice them directly via ZEP. The software offers the option of storing offer items as new projects and supports the integration of freelancers into your projects.

Can my employees enter documents via ZEP?

Yes, your employees can enter documents digitally via ZEP. This makes reimbursing expenses easier & faster. These costs are recorded in real time and contributes to transparency.

Can I plan a project from start to finish?

Yes, ZEP helps you plan and manage projects from A to Z. You can record working hours, plan resources, keep an eye on budgets and even create project-related invoices. This enables comprehensive project implementation and management.

Can I integrate ZEP into my existing IT infrastructure?

Yes, ZEP is flexible and can be integrated into your existing IT infrastructure. In addition to our standardized ZEP interfaces (SOAP & REST), we are also constantly connecting new partners with direct interfaces. From Hubspot & Personio to Salesforce — for data exchange with the rest of the world.

Can I assign working time to projects or customers?

Yes, with ZEP, you can allocate your recorded times to different projects or customers. This allows you to track exactly how much time is spent on specific projects or clients, which is very important for billing and project management.

Why project time recording?

Project time tracking is critical to staying in control of costs and increasing efficiency in your agency. It enables you to optimize work processes and ensure that you and your team are always optimally on time. ZEP gives you a transparent overview of your work processes and helps you replace manual tools such as Excel to save time.

What is ZEP?

ZEP is an innovative software for project time recording, which makes it possible to record working hours, project times and travel expenses in real time. This software offers a variety of modules to optimize your work processes and increase efficiency in your agency. ZEP is based on a modular principle in which you only select and pay for the modules you need.

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Our engineering office has several branches. Can we use ZEP across locations?

Yes, ZEP offers department-specific analyses of times and costs, enables the assignment of a department manager as an additional user role and allows the use of different currencies depending on the department, which is particularly advantageous for locations in non-euro countries.

Can my engineers record travel expens/receipts via ZEP?

Yes, ZEP allows your engineers to digitally record travel expenses and receipts and assign them to the relevant projects directly in ZEP. This simplifies the billing and controlling of travel expenses.

Can I plan a project from start to finish?

Yes, ZEP offers functions for project-related planning. You can manage projects from planning to final billing, create standardized offer templates and use automated text modules for efficient invoicing.

Can I integrate ZEP into my existing IT infrastructure?

ZEP is web-based software and can be integrated into existing IT infrastructures. This allows seamless collaboration with other tools and systems that your organization uses. From Hubspot, Personio and Salesforce to our ZEP interfaces (SOAP & REST) for exchanging data with the rest of the world.

Can I assign working time to projects or customers?

Yes, ZEP makes it possible to allocate working hours directly to projects, customers and activities. This allows you to keep track of the working time spent and use it for billing and project analyses.

Why project time recording?

Project time recording is crucial to cope with the increasing complexity of projects. With ZEP, engineers can precisely record their billable hours and assign them to projects, customers, and activities. This enables precise billing and central project controlling.

What is ZEP?

ZEP is a software solution for project time recording. With ZEP, engineers can digitally record and manage their working hours, projects, customers and activities. This web-based software offers various modules and functions to make project management efficient and centralized.

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What is ZEP?

ZEP is an innovative platform for efficiently managing projects and working hours. It enables users to record working hours intuitively, plan projects in a structured manner and handle all aspects of project management digitally — from time recording and planning to billing and evaluation.

How much does ZEP cost?

The costs for ZEP depend on the selected functions and tariffs:

  • ZEP Clock: Starting at €1.50 per user — for easy and legally compliant recording of working hours.
  • ZEP Compact: Starting at €7.50 per user — for structured recording of project times and evaluations.
  • ZEP Professional: Starting at 18€ per user — for comprehensive project management, including time recording, planning, billing and controlling.

Can I test ZEP?

Yes, ZEP offers a free trial that allows you to 30 days be able to try out all functions of the platform without obligation. This gives you the opportunity to get to know the benefits of ZEP before you opt for a paid subscription. If you have any questions about the setup, you can get a personalized demo from our support team or attend one of our free live webinars.

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How does the HubSpot interface facilitate the process-optimized exchange of customer and project data?

The HubSpot interface synchronizes company profiles and contacts from HubSpot to ZEP. It provides a configurable connection to your existing HubSpot and simplifies the workflow for creating new projects in ZEP.

How does ZEP support data transfer to accounting with DATEV & Lexware?

The additional module “Export for Accounting” allows you to easily and error-free transfer of invoices and costs (receipts, additional food expenses, km money) created with ZEP to your accounting department. It offers both general export and special configurations for DATEV and Lexware.

What are the features of integrating memtime (formerly timeBro) with ZEP and what advantages does it offer?

By connecting memtime to ZEP, digital activities in everyday working life are measured fully automatically. The simple linking of account creation, the import of ZEP projects to memtime and the automatic measurement significantly optimize time recording.

How is Personio integrated with ZEP to optimize time booking and HR management?

The Personio interface makes it possible to connect personal data to ZEP. In doing so, you determine which data is maintained in which system. The transfer includes all ZEP time bookings, including the legal break regulation in accordance with the Working Hours Act.

Which standards do ZEP interfaces support for data exchange with other systems?

ZEP offers seamless integration using SOAP and REST standards. These enable the efficient exchange of data between ZEP and other systems such as ERP, CRM, HR, etc.

The supported operations include creating, querying, changing and deleting time entries, as well as creating, querying and modifying projects, customers and employees.

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